Snow: bad. Improved communication: good.

More snow (?!) is expected this weekend (conveniently, the same weekend as a bus fam planned excursion to Issaquah). The good news is that Metro is working hard to improve its (previously abysmal) adverse-weather communication with customers. From a KC Metro press release:

With snow again in the forecast, King County Metro Transit is gearing up to keep buses moving and to keep riders better informed…

In the event of a snowstorm this weekend, King County will use the Twitter social-networking system and a county blog posted prominently on www.kingcounty.gov to provide all known Metro service disruptions related to bad weather.

[...]

To get the latest Metro Transit messages on Twitter, go to: www.twitter.com/kcnews. The King County Alert blog is online at: www.kingcounty.gov/kcnews.

This is long overdue, but I must give Metro props for taking steps to address a major weakness. And the best news of all:

By next winter, transit users should find even more communication improvements. Metro is already upgrading the Metro Online website, developing a new transit alert messaging system, beefing up information staffing for emergency events, and planning for the integration of new technology that tracks bus reroute and service disruptions as a new source of real-time information.

Hallelujah!

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