KC Metro’s finest, part VI

There are few Metro press releases I look forward to more than the Operator of the Year announcement (OK, there are few Metro press releases I look forward to other than the Operator of the Year announcement. But still.) That is why I was surprised when, this afternoon, one of my coworkers casually mentioned the latest recipient as if he were old news. Folks, I am late (with this, as with everything these days), but in case you haven’t already heard…

2012 Operator of the Year

The 2012 OOY is Robert Duncan, a(nother) Seattle OG and 30-year Metro veteran. Mr. Duncan is apparently a “smooth operator” (though not the smooth operator) who drives the 311.

“Robert joins Metro’s elite group of top drivers – the best of the best,” said King County Executive Dow Constantine. “He knows the system inside and out, and customers appreciate and depend on his reliability and helpfulness.”

Duncan is a Redmond resident who works at Metro’s East Base in Bellevue. He was born in Seattle and attended Roosevelt High School, North Seattle Community College and the Washington Police Academy. He first joined Metro in 1977, and drove part- and full-time routes in three stints spanning about 30 years. He recently earned a 28-year safe driving award.
These days, Duncan drives Route 311 part-time. That means his “decades of experience and knowledge are still on the road, and that’s a big benefit to customers,” said Metro Transit Operations Manager Jim O’Rourke.

Commendations and kudos from customers and colleagues say Duncan is a “smooth operator” who “does a great job” and “is a plus for Metro.”

To be a good bus operator, you have to be a people person, said Metro General Manager Kevin Desmond. “Robert exemplifies Metro’s 2,700 drivers – he’s a driver who loves his job and cares about our customers.

Congratulations (and thank you!), Mr. Duncan.

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