There are not enough words in my limited (yet stank) vocabulary to describe the level of nonsense bus riders in my neighborhood have endured since the Seattle Department of Transportation embarked upon its interminable 23rd Avenue Corridor improvement project.
Theoretically, after the work is done, the streets will be better and safer for all users, though those users will not necessarily be the people who are enduring the construction chaos. Independent businesses are stretched to the breaking point, and, as anyone in a gentrifying/fied city knows well, improvements almost always result in even more displacement.
Bitterness aside, safer crossings, wider sidewalks, smoother pavement, and whatever other stuff work crews have been doing for the past 11 months (and counting) are good. What is not good is how bus riders have been affected by the poorly managed — and terribly communicated — construction. Bus routes are constantly rerouted and re-rerouted, with precious little (if any) notice. Riders wait for long periods at stops that have been closed because signs are placed in locations where most riders are unlikely to look.* Those who are fortunate enough to learn about a closures in advance often go to the updated pickup point, only to have the drivers blow right past them, apparently unaware that passengers of their route will be waiting there. And don’t get me started on the reroutes that happen mid-ride.
I am not telling you all of this to complain about SDOT’s and Metro’s poor coordination and communication (OK, maybe I am a little) but instead to provide context for yet another example of why bus drivers who are good at their (incredibly difficult) job are so important to our community.
Last week, our family went out to dinner to celebrate Bus Nerd’s birthday. While we waited for the 3, which was supposed to be arriving in a couple of minutes, a Metro supervisor arrived — I assume to put up signage — and let us know that SDOT was closing the street at that very moment. Before the work crew could finish putting out the barrier, a bus came through the intersection. The bus was out of service, heading back to base, but the driver pulled over to ask the supervisor what was happening. (Not surprisingly, he hadn’t been notified of the closure.)
After the supervisor told him what was up, the driver offered to take us to our destination, which was less than a mile down the same street. A woman who had been waiting at the stop with us tentatively told him she was going downtown. He smiled and waved her on board.
“I’ll get you there,” he said. (Indeed.)
I have no doubt that it had been a long day for that driver.** He was probably ready to be finished with passengers and stop-and-go travel and hightail it back to the base for some rest (and a bathroom break). But, he proceeded to stop at every stop along the road, picking up folks who would otherwise have been waiting (and waiting!) with no clue what was going on. He did his best to answer their questions, despite his limited knowledge of the situation. And he did it with a smile.
* I wish I had a photo of the most egregious example of this, which was at the 27/8 stop in my neighborhood. Unfortunately, the camera on my six(+)-year old phone is no longer working.
** When you’re a bus driver, every day is long, regardless of the number of hours you put in.